1. Wide shot 9-11 commission panel
2. Cutaway, family members in audience
3. SOUNDBITE (English) Thomas Kean, Chairman of the National Commission on Terrorist Attacks Upon the United States:
"Today will be a very difficult day, as we relive the loss and the terrible devastation."
4. Cutaway, family member wiping her eyes
5. Onscreen visuals of plane hitting North Tower
6. Commission graphic of Twin Towers
7. SOUNDBITE (English) Brian Clark, survivor and President of Euro Brokers Relief Fund:
"(Repeating exact words from Twin Towers intercom on 9.11) Your attention please, ladies and gentlemen, Building 2 is secure. There is no need to evacuate Building 2. If you are in the midst of evacuation, you may use the re-entry doors and the elevators to return to your office. Repeat, Building 2 is secure."
8. Wide shot, panel
9. Onscreen visuals of firemen in North Tower
10. Onscreen visuals of North Tower burning
11. Family members watching screen
12. Cutaway of family members watching
13. Wide shot, panel
14. SOUNDBITE (English) Joseph Pfeifer, Deputy Assistant Chief of the Fire Department of New York:
"We didn't have a lot of information coming in, we didn't receive any reports of what was seen from the helicopters. As a matter of fact, what you saw on TV, we didn't have that information."
15. Pan right, audience to panel
16. SOUNDBITE (English) Alan Reiss, Former Director of Port Authority New York and New Jersey:
"I really don't feel anger at the FBI, I feel anger at nineteen people in an airplane."
17. SOUNDBITE (English) Bob Kerrey, 9-11 Committee member:
"I appreciate that very much. As do I but, these nineteen people got documents and got into the United States of America, they defeated the INS (Immigration and Naturalisation Service), they defeated the Customs (Department), they defeated the FBI, they defeated the CIA, they hijacked four American airplanes."
18. Wide shot of panel
19. SOUNDBITE (English) John Lehman, 9-11 Committee member:
"It's a scandal that after labouring for eight years, the city comes up with a plan for incident management that simply puts in concrete clearly a dysfunctional system. I would like to hear from each of you, why there shouldn't be a Commissioner of Public Safety with line authority. Why there shouldn't be a procurement agency that can solve these inter-agency problems...it's not rocket science."
20. Lehman speaking
21. SOUNDBITE (English) Bernard Kerik, Former, Commissioner of the New York Police Department:
"I don't do stuff that the Fire Department does, I do other stuff and the fire department does their thing. Well, if we have to work together, then so be it and we come up with conclusions on what the specific things we will do with those different functions."
22. Lehman listening
23. Wide shot of panel
24. SOUNDBITE (English) Thomas Von Essen, Former Commissioner of the Fire Department of New York:
"You make it sound like everything was wrong about September 11th, the way we functioned. I think it's outrageous that you make a statement like that. We operate, we had thousands of fires, thousands of fires, thousands of fires where our operations worked, where we worked together."
25. Wide shot, audience
26. SOUNDBITE (English) Nicholas Scoppetta, Commissioner for the Fire Department of New York:
"If you have a fire above, if you have people caught in a high-rise building above the fire floor and you take about the fiftieth floor, you have an enormous challenge for fighters."
Question: Commissioner Timothy Roemer asks: "Why don't you get your own helicopters?"
Scoppetta: "Well, where do I sign the requisition?"
28. SOUNDBITE (English) Raymond Kelly, Commissioner for the New York Police Department:
29. Wide shot of panel
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